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Set Up a Call Center in Singapore

Set Up a Call Center in Singapore

During the last few years, the customer service industry in Singapore has started to develop as more and more large companies decided to provide integrate a customer support department into their business. While a small number of companies prefer to provide these services themselves, the number of enterprises choosing to appeal to business process outsourcing (BPO) companies specialized in offering tailored services has risen. This is also why setting up a call center in Singapore has become a profitable business nowadays. Our advisers can help you open a company in Singapore as a call center in 2024.

Services provided by call centers in Singapore

Singapore companies operating in the BPO industry can provide one or more of the following services:

  • customer service or customer support;
  • sales support;
  • helpdesk services.

Also, the activities of a call center in Singapore can be separated into inbound (receiving phone calls, e-mails) and outbound (making phone calls). These companies can supply their services via telephone, e-mail, websites or chats which is why before setting up a call center in Singapore in 2024 the founders must decide on the type of services they will provide in order to know what special licenses they will need.

Our company registration agents in Singapore can provide you with more information about applying for licenses when opening a call center in the city-state.

Steps to open a company in Singapore as a call center in Singapore

The company setup process is rather easy, as all one must do is to have the documents of incorporation prepared and filed with the Accounting and Corporate Regulatory Authority in Singapore (ACRA). In the case of foreign owners, a local representative must be appointed in order to complete the procedure. Apart from this, there are also special requirements when starting a call center business in Singapore, as the premises where the activity will be carried out must be approved by the Urban Redevelopment Authority.

Licensing of call centers in Singapore

The last step to take when opening a call center in Singapore is to apply for the appropriate license with the Infocomm Development Authority of Singapore. Depending on the activities of the call center, the company can apply for one of the following licenses:

  • a facilities based operator license;
  • a services based operator license.

The company must also get acquainted with the IP Telephony Law in order to be able to offer support over the phone.

Business Processing Outsourcing sector in Singapore

Business Processing Outsourcing or simply BPO is quite developed in Singapore, as call centers are one of the top job-supplying sectors in the city-state. Also, this market is expected to register a steady growth in the following years, as you can read in the lines below:

  • by the end of 2024, the BPO market is projected to reach USD 3.37 billion;
  • the revenue of this industry is expected to grow by 4.6% annually until 2029 when it is forecast to reach a market value of USD 4.22 billion;
  • the average spend per worker in this sector is set to reach USD 910 by the end of 2024.

Entrepreneurs who intend to open a company in Singapore as a call center, in 2024 are invited to contact our company formation representatives.